Refund policy

Return & Refund Policy

At Avenzo, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please read our return, refund, and exchange policy carefully before placing an order.

1. Return & Refund Within 3 Days

Customers can request a return and refund within 3 days of receiving their order.

To qualify:

The product must be unused and in its original condition.
Original packaging and included accessories must be returned.
Proof of purchase or order details must be provided.
Return requests must be submitted within 3 days of delivery.

Once the returned product is received and inspected, eligible refunds will be processed.

2. Return & Exchange Within 7 Days

After the initial 3-day period, customers can request a return or exchange only, up to 7 days after receiving their order.

During this period:

Refunds are not available under this policy.
Eligible products can be returned for an exchange.
Products must remain unused and in their original packaging.
Exchange requests are subject to product availability.

3. After 7 Days

After 7 days from delivery, we cannot accept returns, refunds, or exchanges under our standard store policy.

Please inspect your order promptly after receiving it.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible.

Provide your order number and clear photos or videos showing the issue. Our team will review your request and help find an appropriate solution.

Your rights under applicable consumer protection laws remain unaffected.

5. How to Request a Return or Exchange

To request a return, refund, or exchange:

Contact our customer support team.
Provide your order number and reason for the request.
Share photos or videos if necessary.
Wait for approval and return instructions.
Send the eligible product according to the provided instructions.

Please do not send products back without contacting our support team first.

6. Refund Processing

Approved refunds will be issued through the original payment method whenever possible.

Processing times may vary depending on your payment provider or bank. Shipping and return charges, where applicable, will be communicated during the return process.